Home-Start Cymru is a registered Charity and a company limited by guarantee. Our services support families with children.

Home-Start Cymru is committed to the protection of the rights and freedoms of individuals in accordance with the provisions of the GDPR. We ­­­­­­­­­­­­­­­­­­will comply fully with the requirements of the GDPR and will follow procedures which aim to ensure that all persons who have access to any personal data held by or on behalf of Home-Start are fully aware and abide by their duties and responsibilities under the legislation.

We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We will ensure that all personal information is processed properly however it is collected, retained, used or otherwise processed; on paper, in computer records or recorded by any other means. Accurate, proportionate and up to date records are kept ensuring a good framework of support and supervision for volunteers and employees, and to comply with employment, charity and company legal requirements.

Topics covered in this Notice:

  • What information do we collect about you?
  • How will we use the information about you?
  • Who will we share the information with?
  • How information is retained and kept safe?
  • Marketing
  • Access to your information and correction

This Privacy Notice is a statement to Families, their partners, children over 16 years of age or over, service users, the public, stakeholders, staff and volunteers and explains how we collect, use, retain and disclose personal information which we hold.

What information do we collect about you?

We collect information about you and family members when you register with us for any of our services and also when you start to receive our services. We collect information when you voluntarily complete service user surveys, provide feedback and participate in social events. The information we collect will include personal data and sensitive data.

These records may include the following information relevant to you, your partner and the children you care for and anyone else who is part of your household:

  • Basic details, such as name, address, phone number, date of birth, next of kin, GP, Health Visitor details
  • Contact we have had and home visits
  • Information from people who are involved with your family, such as schools, health professionals, social services and relatives
  • Children’s information may include schools or nursery attended
  • Income and financial details
  • Details and records of treatment and medications

It may also include personal sensitive information such as sexuality, race, your religion or beliefs and whether you have a disability, Special Educational Needs or health conditions.

It is important for us to have a complete picture as this information assists staff involved to deliver and provide appropriate support to meet your needs.

Information is collected in a number of ways; referral details may be via your health visitor, your social care professional; statutory services; voluntary sector organisations; schools or directly given by you.