We believe that children need a happy and secure childhood and that parents play a key role in giving their children a good start in life – helping them to achieve their full potential.

Families invite us into their homes and lives so we can form relationships so that our peer volunteers and expert staff can offer non-judgemental, compassionate, confidential support. This enables parents to undertake a sustained journey of change that increases their own and their family’s well-being.

How our services support families in Wales

Home-Start Cymru volunteers work alongside families to provide compassionate and confidential parenting support services tailored to each family in Wales. Our volunteers can support families with individual one-to-one home-visiting, online support and a wide range of targeted interventions for parents and their children.

We support families who are facing challenges such as post-natal depression, isolation, physical health problems, bereavement and many other issues. They will receive the support of a volunteer who will spend around two hours a week in a family’s home supporting them in the ways they need.


How can I get family support?

We work closely with local health professionals including Midwives and Health Visitors, GPs and Community Mental Health Teams and Early Help Teams. Additionally Social Workers, Family Support Workers and Pre-Schools/Nurseries can also refer families to us for support. You can also self-refer if you would prefer.

What happens once I’ve been referred?

Once you’ve been referred, one of our Coordinators will visit you at home. They’ll take time to chat with you so that they can understand your individual needs and agree on a programme of support. Depending on your situation, we’ll then carefully match you with a trained volunteer who will visit you at home for 2-3 hours each week. Alternatively, you may be introduced to one of our family groups where you’ll be able to meet other parents, learn new skills and gain confidence.

What If I need urgent parenting support?

We recognise there will be times that families might need to talk to someone urgently. However, Home-Start Cymru does not provide urgent support.  There are a number of charities who can offer immediate help in different ways.


Our Services

We provide a range of services to help and support families across the majority of local authorities in Wales.

Home- Visiting Support

Starting in the home, our approach is as individual as the people we’re helping. No judgement, just compassionate, confidential help and expert support.

Dad Matters Cymru

Dad Matters Cymru is here to help fathers have positive parent experiences during pregnancy and early years, offering mental health support for dads and help with anxiety and stress related challenges.

Neuro Development Support for Families

We provide staff-led targeted 1:1 support for families on the neurodivergent pathway, including ongoing peer group support.

Support for refugees and aslyum seekers

Our project provides advice and support on services (such as housing, benefits, health, employment and English skills), working with each refugee on a tailored plan towards independence and integration.

Group Support

We facilitate group support sessions where families come together, share experiences, and build social connections. These groups address specific topics or challenges, allowing parents to learn from one another and provide mutual support.

Behaviour Management

Qualified staff deliver targeted programs to address behaviour management challenges.

Housing and Financial Support

We assist families with housing and financial maximisation.

Mental Health Support

Our targeted staff-led support includes time-limited mental health assistance, such as referrals to mental health services and walk-and-chat sessions.

"Just talking to my volunteer made me come through the other side. I have realised the power of talking."

Supported Parent - Cardiff

"Great support! I felt I could pick up the phone and speak to Home-Start Cymru if I needed to!"

Supported Parent - Bridgend

“It’s been so scary and would have been such a lonely journey had Home-Start Cymru not been right there with me.”

Supported Parent - Powys

"To Home-Start Cymru, thank you for all you have done for us and more can't thank you enough."

Supported Mum - Caerphilly

Become a Home-Start Volunteer Today

Home-Start Cymru’s team of trained volunteers make sure a child’s early years count. By volunteering just a few hours each week you can transform the lives of young children and their parents in your community.